Coming Soon: More Price Groups/Schedules Enhancements

Our recent enhancements  to the Price Groups/Schedules feature delivers fine-grained control over pricing for events, programs, facilities, and memberships.

Based on your feedback, we’re making additional improvements to the Price Groups/Schedules page, including support for setting price groups, early discounts, and late fees for session events in programs as well as for the overall session.

We’ll let you know when the improvements are live through the following channels:

BEST PRACTICE: Update Documents Site-Wide with Document Library

The Document Library makes it easy to share documents (like PDFs). You can easily add a link to any item in the Document Library to any page, Newsroom article, or Communications Center email  using the DK Links feature in the rich text editor.

One of the Document Library’s most helpful features is support for uploading new versions of the document without needing to change any of the links on the site. For example, if you update the document “Organizational Policies” every year, you can simply replace the document in the Document Library without making any other changes.

If you know that a document is likely to be updated, don’t use date information in the document’s Title field or in the text of any links to the document. For example, if the Title field for the document and the links on your site say “Current Policy Guide” instead of “2015 Policy Guide,” you can replace the 2015 guide with the 2016 guide without changing any of links on your web site. The current document will always be displayed whenever a visitor clicks the “Current Policy Guide” link.

To replace an existing document in the Document Library with a new version, follow these steps:

  1. On the main Document Library page:
  • In the panel at the left, select the document you want to work with.
  • On the right, select Edit Document Information.
  • Click OK. The Edit Document page will be displayed.
  1. Click Replace Document. The Replace Document page will be displayed.
  2. Depending on your browser, click Browse or Choose Files.
  3. Locate and select the document you want to upload.
  4. Click Upload. The document will be uploaded and will replace the previous document in all the links on the site.

Minimize check-in lines on the first day of camp with built-in mobile check-in!

Even though the Northeast is facing a powerhouse blizzard right now, it’s definitely time to start planning for summer camp.

One of the biggest headaches for camps is long check-in lines on the first day; it’s just not efficient to look up each camper in a paper roster or files to confirm that all of their forms have been turned in and mark them as present. Dividing the lines into alphabetical groups can help a little, but sometimes it can seem like every kid’s last name starts with the same letter.

Doubleknot’s mobile check-in features empower camps to speed check-in lines because any staff member can check in any camper.  And, mobile check-in is part of every Doubleknot subscription with no additional charge.

To use mobile check-in for camps, follow these general steps:

  • Configure program sessions to issue a ticket. (All Doubleknot tickets automatically include a scannable QR code.)
  • Remind parents to bring a copy of the ticket or to be prepared to display it on their smartphones.
  • On check-in day, prepare your staff with the Doubleknot app on iOS devices or with computer-attached webcams. All they have to do is scan the QR code, and the camper is checked in! (Be sure to run through the check-in process a few times to make sure that the equipment is working properly and that your staff understands the process.)>

Of course, you can use mobile check-in for more than summer camps—it also speeds up the check-in lines for special events, classes, and field trips/group visits. Any time you need to check someone in, check out our mobile solutions.

Webinar: Working with the New Discounts Interface

Join us on Tuesday, February 3, at 11 AM PST/2 PM EST for a webinar about the new Discounts interface!

 Discounts Webinar February 3

Learn how the new Discount Management pages and the Manage Discounts utility will make it easier to manage discounts related to event registration, ticketing, memberships, and store purchases.


Date: Tuesday, February 3
Time: 11 AM PST/2 PM EST

Nominate your outstanding donors and volunteers for the AFP awards!


This year, the Association for Fundraising Professionals (AFP) has made it easier than ever to nominate outstanding volunteers (including youth volunteers), donors, foundations and corporations for the National Philanthropy Day Honors programs. Instead of a written form, you can submit up to three minutes of video explaining why your nominee deserves the award.

Don’t worry–they don’t want super-slick highly produced videos; they just want compelling stories about the nominee’s impact and importance to your organization. The submission deadline is February 16, 2015.

Visit the AFP 2015 awards web site at to learn more.

Get a Jump on Summer Camp Planning (with help from Camp Business magazine)

Doubleknot’s Communications Manager Elissa Miller recently published an article in Camp Business magazine! Titled “Get a Jump on Next Summer,” the article discusses off-season strategies to ensure that registration and administration are as easy as possible for the next summer session.

Click here to read the article!

Best Practice: Managing the List of Registrant Types

Doubleknot provides an easy way to view, edit, and delete registrant types that are used in event management. You can also see a list of events to which a registrant type has been assigned.

For more information, check out the Managing Registrant Types User Brief in the User Manuals section or in the online help under the Event Management heading.