NEW: Discount Code Report

If your organization uses the Discounts module, the new Discount Code Report delivers information about customer use of each discount code. The Discount Code Report includes:

  • The total dollar amount of discounts for each discount code
  • The total dollar amount of all discount codes combined
  • For each discount code:
    • The registration, reservation, membership or other purchase to which the discount was applied
    • The purchaser who used the code
    • The registration or item number of the purchase
    • The total cost for the purchase after the discount
    • The total amount of the discount applied to the purchase

As with all standard Doubleknot reports, you can create and save your own customized version of the Discount Code Report. The Discount Code Report is located in the Financial Reports section of Financial Accounts.

BEST PRACTICE: Provide Participant Instructions on Registration Pages

With the Participant Instructions feature, you can enter and format custom instructions and information to display on the top of the page where registration owners add participants. Participant instructions can be used to remind registration owners about:

  • A minimum or a maximum number of registrants per registration
  • Registrant ratios such as the number of adults that are required per the number of youth registrants
  • Requirements such as prerequisites or minimum and maximum ages of participants
  • Any other important information about the event!

Participant instructions are especially helpful for events that are configured to skip registration details to ensure that registration owners are aware of important information before completing a registration.

If an event is configured for group registration, you can also enter custom information to be displayed on the page where the registration owner enters group information.

To add instructions, follow these steps:

  1. On the Manage Events page for the event, click Participant Instructions. The Page Instructions page will be displayed.
  • If the event is not configured to collect group information, a single rich text entry field will be displayed.
  • If the event is configured to collect group information, two rich text entry fields will be displayed: one for instructions to be displayed while the registration owner is entering group information, and one to be displayed while the registration owner is entering registrant information.
  1. In the text entry field(s), enter and format the instructions.
  2. Click Save to save the information and return to the Manage Events page.

WEBINAR: Best Practices and Upcoming Enhancements for Programs

We hope you enjoyed the August 11 webinar on the Programs module! We discussed best practices for setting up and managing programs, and looked at some of the new features that we’ll be releasing soon.

If you missed the webinar or if you’d like to go over the information again, check it out here. And, please let us know if you have suggestions for webinars we can do in the future! Send us a note at

Get a Smart Start Now for Summer Camp 2016

For some camps, summer has already ended and for others, the end of summer camp is finally in sight! Before the most recent camp season settles into memory, take a moment to talk with the administrative staff who handles registration and family communications to discuss ways to improve next year’s processes.

Revisit Your Pricing and Payment Structure

Do you need to change your rates for next year? To fill up the camp faster, do you want to offer early registration discounts, discounts for multiple sessions or special pricing for members or returning families? Both staff and families will appreciate a simplified structure that meets your organizational needs but is still easy to understand and apply. For next year, consider these Doubleknot features:

  • Automatic application of early registration discounts and late fees.
  • Discounts for returning campers, multiple siblings or multiple sessions.
  • Optional payment schedules with automatic billing reminders so your staff doesn’t have to run reports, manually calculate the balances due, create personal emails and follow up on late or missing payments.

Streamline Your Registration Process

Managing hundreds or thousands of camp registrations is a challenging task for administrators. And, signing kids up for camp online can be frustrating for parents. Doubleknot offers special features design to make registration easier:

  • Flexible forms. Whenever you can, gather information online instead of having parents mail, fax or email forms for each registrant. This saves staff time by minimizing data entry and making it easy to figure out which registrations are missing information. Forms can also be used to add optional costs (such as T-shirts and before- or after-care) to the final purchase. You can assign different forms to different registrant types so families only see the right forms for their registration, and even make a form mandatory so a registration can’t be submitted without completing the form.
  • Automatic waitlists and capacity management. Nothing frustrates a parent more than learning that the camp their child wants is already full. Doubleknot can display availability for every camp session so families can see whether the camp they want is filling up quickly. And, after a camp reaches capacity, registrants can choose to join a waitlist. Doubleknot’s automatic waitlist management moves campers off the waitlist and into the program in the right order so your camps are always full and your camp families are all treated fairly. (Administrators can also override capacity if they need to.)
  • Saved participant information. For families returning to your camp, it’s frustrating to have to re-enter all of the information for each child every year. After all, their names and birth dates haven’t changed since last year. With Doubleknot, logged-on visitors always have the option to add a participant that they’ve signed up in the past—clicking a link displays a list of everyone associated with the registration owner, and selecting a registrant fills the fields with the right information for that person.

Centralize Information

For families, getting ready for the first day of camp can be complicated. Is there a dress code? Should parents send snacks? Where will the kids check in? Even the most organized parents can lose track of printed materials. Be sure to put all of the information that parents need in a single location on your website that’s easy to find. Doubleknot’s Document Library feature is a good way to publish and share PDF, Excel, Word and other documents—you can even set an expiration date on documents so no one will accidentally link to a 2013 parent’s guide by following old links.

Create and Communicate!

The most important way to keep parents and guardians happy is to provide clear, consistent communication. With Doubleknot, you can:

  • Send automatic confirmation emails and receipts
  • Create and schedule billing reminders that can be customized for upcoming payments as well as missed payments (the reminder contains a link to log on and make payment)
  • Develop, schedule and send general reminders, information and newsletters to any group. Doubleknot’s Communications Center has built-in support for addressing email to people who registered for any event or program you select.
  • Use Doubleknot’s Photo Albums feature to share daily pictures from camp. To protect privacy, you can require that visitors have a logon for the right organization to see the pictures.
  • Stay in touch with camp families through newsletters and planning information Next year, send early registration information to everyone who attended camp last summer. Communications Center makes it easy to schedule and send mail to any group of registrants as well as anyone who meets the criteria that you select.

Got Questions? We Have Answers.

If you want some help planning next year’s registration and communications, Doubleknot’s support team is always happy to help you use our solutions effectively. And, if you’re not a Doubleknot client, we’d be happy to learn about your needs and discuss ways that Doubleknot can simplify camp registration and management so your staff can focus on what really matters: Delivering a great experience for kids. For more information and a demo, call (408) 971-9120 x203.

Checkout Requests Are Proven Effective Fundraisers

A recent study by the nonprofit consultancy Good Scout Group demonstrates that a majority of customers are happy to make a charitable donation as an add-on to a retail purchase. (You can read a summary of the study here, or view the full Change at the Checkout Report.)

If your organization offers online registrations, reservations, memberships or product sales, you can use Doubleknot’s integrated checkout donation request feature to present the same kind of donation request during any online purchase.

The following resources are available to help you set up an integration checkout donation request:

  • Integrating Checkout Donation Requests into Your Web Site (User Brief). To view this document, click User Manuals in the Administer panel. The user brief is located in the Event Management section.
  • Online help. At the top of any page, click Help. The section “Integrating a Checkout Donation Request into Your Web Site” is a top-level item in the navigation panel at the left, and a link to the topic is included in the text of the main page under the Donations heading.

WEBINAR: Best Practices and Upcoming Enhancements for Programs

 If your organization uses the Programs module, be sure to join us on Tuesday, August 11 at 11 AM Pacific / 2 PM Eastern for a fact-filled webinar! We’ll discuss upcoming enhancements that will impact your participants as well as your staff, and review overall best practices for program configuration and management to help you benefit from all of the available features.


 Best Practices and Upcoming Enhancements for Programs
Tuesday, August 11, 2015
2 PM Eastern / 11 AM Pacific
Register at: