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A registered National Historic Landmark located in Ely, Nevada, the Nevada Northern Railway Museum (NNRY) maintains the original railway locomotives, rolling stock, track, passenger station and buildings that served the historic copper mining region of Central Nevada for over a century. As the best-preserved example of a standard-gauge short-line in North America, NNRY has received multiple tourism awards and has been featured in seven episodes of The History Channel show American Restorations.

After using Altru for six years, NNRY sought an integrated solution that better met their needs for ticketing, reservations, memberships, donations and merchandise sales, including reservations and discounts for multi-night lodging.

Selecting the right system would lay the groundwork for NNRY’s continued growth and success. NNRY selected Doubleknot.

Since implementing Doubleknot, NNRY reports:
  • A 400 percent increase in online donations with a donation request integrated into the checkout process
  • A 33 percent increase in reservations
  • An overall upward trend in revenues booked online compared to call-in sales

Read the complete case study here!

IMPORTANT: 15 Minutes of Testing Will Save Hours of Frustration

Always test event registration before sharing the link with the public!

We frequently receive calls asking us to change an event configuration after the event has opened for registration. These changes can frustrate to your constituents and create challenges for data reporting.To avoid these issues, follow this general procedure to test your event before you make it open to the public:

  1. Paste the event URL into a browser in which you are not logged in to Doubleknot.
  2. Add two of each registrant type to the registration.
  3. Continue the registration process. Be sure to complete each form for each registrant and for the overall registration to ensure that the right forms are being displayed at the right time.
  4. When you reach the shopping cart, click any Fix It items that are displayed and enter the requested information.
  5. If discounts can apply to this purchase, test every variation of the discount.

As you go through the process, ask the following questions:

  • Did I ask for the same information twice? For example, this can happen when you ask for name and contact information in the registrant attributes and on a form. (Use registrant attributes whenever you can to simplify registration for your visitors.)
  • Is there a form that should be assigned to the overall registration that’s actually assigned to each registrant?
  • Are any forms assigned to the wrong registrant type?
  • Are required forms and fields clearly marked as required?
  • Are optional forms clearly marked as not required?
  • Are the correct costs displayed?

Following these simple steps will result in a better experience for your customers and staff. And remember, Doubleknot will always provide a free review of your event configuration to make sure that it’s as easy and efficient for your customers as possible. (If you want to take advantage of our free event review, we need at least three days of advance notice. Contact us at doubleknot@doubleknot.com for more information or to request a review.)

WEBINAR: Important Changes to Programs for 2017

NOTE: If your organization is using Programs to manage spring and summer camps, we strongly recommend that at least one person from your organization attend this webinar.

We’ve made several significant changes to the Programs module for 2017. In this webinar on Tuesday, January 10, 2017, we’ll discuss how to use the new features to make registration easier for your constituents and managing programs, sessions and session events easier for you and your staff.

Understanding Updates to Programs 2017

<Programs webinar - January 10, 2017>

Date: Tuesday, January 10, 2017
Time: 2 PM Eastern / 11 AM Pacific

<Register for Programs Webinar>

Streamlining Summer Programs: Ebook & Webinar Video!

Strategies to Simplify Summer Programs

For most nonprofits, summer programs are more than just a reliable revenue source: they’re one of the most effective ways you deliver your organization’s mission. The best camps build happy memories, instill positive values and help grow a new generation of supporters.

At Doubleknot, our goal is to minimize the administrative tasks of program management so you can focus on what really matters: delivering an excellent camp experience. So, we wrote an eBook called Seven Simple Strategies to Streamline Summer Programs, which offers strategies to make every aspect of camp administration—from communications to registration and all the way to check-in, check-out and end-of-season followups—easier for your families and more efficient for your staff.

Response to the eBook was so positive that we used it as the foundation for an educational webinar. We invite you to download the eBook or watch the video (or both!) and contact us at Doubleknot@doubleknot.com if you have any questions or suggestions.

Simplify Summer Camp Administration Webinar

summerprogramswebinarli

Camps are more than just a reliable revenue source: they’re one of the most effective ways that nonprofits deliver their mission!

Please join us on Thursday, November 10 at 1 PM Eastern for a fact-filled webinar designed to make every aspect of camp administration easier for your families and more efficient for your staff.

Topics range from improving communications and registration to payment collection and all the way to check-in, check-out and end-of-season followups.

We look forward to seeing you there!

Sales Station on iPhones Automatically Adapts to Your Usage

To ensure the best possible experience when you’re using the Sales Station mobile POS app on an iPhone, the contents of the screen changes depending on whether the iPhone is in landscape mode or portrait mode.

In portrait mode, the items in the purchase aren’t displayed on the main register screen, which provides more space for register buttons and easier scrolling. The number at the top of the screen shows the number of items in the purchase. To view the items, tap View Cart. To return to the register buttons, tap Hide Cart. You can swipe a card or tap Charge to begin the payment process on either screen.

Left: Sales Station in portrait mode hides the contents of the order to improve visibility and navigation. Right: If you tap View Cart, the items in the order are displayed. 

Sales Station on iPhone: Portrait Mode

In the iPhone’s landscape mode, Sales Station displays both the register buttons and the contents of the order.

Sales Station in iPhone landscape mode. 

Sales Station on iPhone: Landscape View

Use of the Sales Station app for iOS is included with your Doubleknot subscription. For more information, contact us at Doubleknot@doubleknot.com.

Speed Sales and Checkin with Mobile POS and a Bluetooth Scanner

With a Bluetooth scanner and Doubleknot’s Sales Station app for iOS, there are new ways to quickly check in participants, ticket holders and members; collect outstanding payments; add products to a purchase; and apply member discounts. The following table explains the different ways that you can use a scanner to streamline in-person transactions.

When you scan the code on a:  Sales Station will: 
Receipt of any kind Display the complete order. From there, you can perform any action available for the kinds of items in the order.
Registration or reservation If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Admission ticket If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Membership card Display information about the membership and allow you to check the member(s) in, look up membership details and apply member discounts to other items in the purchase.
Product (UPC code) Add the product to the purchase.

For more information about the Sales Station app for iOS and supported scanners, contact us at doubleknot@doubleknot.com.