Month: March 2016

NEW: Sales Station App Now Available in App Store

Doubleknot Support Mobile POS, Sales Station, Uncategorized

With the Sales Station app for iPads, you can start using the Sales Station Mobile Point-of-Sale to accept payment for registrations, reservations, donations and merchandise anywhere!

Doubleknot Sales Station Mobile POS for admission-based nonprofits and scout councils

The Sales Station app for Sales Station Mobile works in conjunction with MagTek credit card readers. Click here to order your Doubleknot-ready secure card reader(s) from MagTek. And, click here to review a complete list of supported equipment and other preparations for using Sales Station Mobile.

To find the Sales Station app for iPads in the Apple App Store, launch the App Store and search for Doubleknot.

If you have any questions, please contact us at Doubleknot@doubleknot.com.

NEW: Scannable Barcodes on Every Receipt

Doubleknot Support Education programs and classes, Event management, Facilities, Field trips and group tours, General, Mobile POS, Payments and billing, POS, Reservations and bookings, Sales Station, Scouting, Uncategorized

Every Doubleknot receipt now displays a scannable barcode for the order number. With this new feature, you can scan the barcode to pull up an order in Sales Station POS and Sales Station Mobile POS. When the order is displayed in Sales Station, you can:

  • Accept payment for any balance due. Your staff can accept outstanding payments for special events, tours, classes and camp registrations when the customer arrives. Just tap the button to add the order to the cart, and the outstanding balance due is displayed on the register.
  • Add to the registration or reservation. After you pull up the order in Sales Station, you can add new items. So, if a family wants to add another camp session or sign up for after-care, you can add it to their existing registration and accept payment on the spot.
  • Cancel the registration or reservation. Sales Station’s refund features lets you cancel and refund payments, registrations and reservations easily, without slowing down the line.

Scanning receipt barcodes requires a supported Socket Mobile 2D Bluetooth scanner. Click here for a list of supported equipment.

NOTE: By the way, if you’re not using a scanner with Sales Station, you can still look up orders, change orders and accept payment—just enter the order number with the keypad.

If you have any questions about how scanning receipt barcodes can help you deliver excellent customer service, contact us at Doubleknot@doubleknot.com.

The Sales Station App for iPads is now available in the App Store!

Doubleknot Support Mobile, Mobile POS, Payments and billing, Sales Station

With the Sales Station app for iPads, you can start using the Sales Station Mobile Point-of-Sale to accept payment for registrations, reservations, donations and merchandise anywhere!

The Sales Station app works in conjunction with MagTek credit card readers. Click here to order your Doubleknot-ready secure card reader(s) from MagTek.

And, to review a complete list of supported equipment and other preparations for using Sales Station Mobile, click here.

To find the Sales Station app for iPads in the Apple App Store, launch the App Store and search for Doubleknot.

If you have any questions, please contact us at Doubleknot@doubleknot.com.

Understanding Price Groups and Payment Schedules

Doubleknot Support Camp management, Documentation and online help, Education programs and classes, Event management, Facilities, Payments and billing, Reservations and bookings, Scouting

With summer camp registration and property reservations starting soon (or already in progress!), we recommend reviewing the procedures for setting price groups and payment schedules. These powerful tools ensure that your registrants are charged the correct costs and have flexible payment options.

To learn how to use Price Groups/Schedules effectively, the following resources are available:

  • Online help. To view the searchable online help, click Help at the top of any Doubleknot page. To make the Price Groups/Schedules information easy to find, there’s a special section on the Contents page.
  • Printable manuals. To view all printable Doubleknot documentation, click User Manuals in the Administer panel. The following updated user briefs contain instructions for using the Price Groups/Schedules feature. In addition, the information is included in the Creating and Editing Calendar Activities Events User Guide and the Creating and Editing Programs User Guide, which provide comprehensive documentation for each module.
    • Setting Up and Assigning Price Groups for Calendar Activity Events (User Brief)
    • Setting Up and Assigning Price Groups for Programs (User Brief)
    • Changing Facility Prices on Scheduled Dates (User Brief)
    • Changing Membership Prices on Scheduled Dates (User Brief)

And, if you’re using payment schedules, don’t forget to set up custom payment reminders! For more information, review the Event Payment Reminders user brief on the User Manuals page or the instructions in the online help.